We deliver nationwide via Australia Post, but for Brisbane locals we offer click and collect in store and at our hosted run club session on Thursday mornings in collaboration with Fitazgym.

When you checkout using local pick up you can nominate one of these drop-off points in the comment field:

If those don't suit please get in touch via one of the options in the "Contact Us" page - we'll do our best to assist.

Our aim is simple. We want you to be completely satisfied with your purchase.

We understand that sometimes gear is not quite right. Shoes can feel a half size off or a hydration pack might not fit as expected leading into a race. That is why we offer a clear and comprehensive returns and exchanges policy.

You can view our full policy here.

If you are unsure or need help deciding, reach out and one of our customer care team members will be happy to assist.

Whatever the situation, we will work with you to make it right and ensure you are confident in your purchase. It is the only way we do business.

Please note: Clearance items are final sale and are not eligible for returns or exchanges.

All of our products are sourced directly from our suppliers and stocked in our Brisbane store at East Brisbane.

If there is ever a delay in fulfilling your order for any reason, we will contact you promptly and provide clear options.

Our pricing is consistent both online and in store, so there are no hidden surprises, unless we are running a promotional campaign from time to time.

We sure do!

We'd love to welcome to our HQ at Unit 4/65 Manilla Street, East Brisbane, QLD, 4169

Here you'll find a cutting edge retail space, strength & conditioning studio & events facility specially designed for runners.

Click here for details.

We ship Australia wide so runners across the country can access our full range of running and fitness products.

Orders are sent via Australia Post business shipping. Orders placed before 2pm Brisbane time on weekdays are packed and prepared for collection by Australia Post on the same day.

If there is ever a delay with your order for any reason, we will always contact you promptly and provide options.

We offer free shipping Australia wide on all orders over $99.

For orders under $99, we offer flat rate shipping:

• 
  $10 standard delivery (2 to 4 business days for metro areas)
  
• 
  $15 express delivery (1 to 2 business days for metro areas)
  

Delivery to regional areas may take an additional 2 to 5 business days.

Delivery timeframes are calculated from when Australia Post receives your order.

You can check Australia Post’s estimated delivery times here:

https://auspost.com.au/service-updates/domestic-delivery-times

All the standard payment methods are accepted. 

Shop Pay, Visa credit and debit, Mastercard, Amex, Apple Pay, Google Pay, PayPal & Afterpay.

If all else fails, you can direct transfer to our bank account.

Contact us at shop@runvault.com.au if you have difficulty with any of these payment methods.

Helping you get the right gear at a price you can afford is part of our DNA.

We aim to offer a wide range of products backed by expert advice, with support just a call or message away.

We proudly represent the brands we love and understand that other Australian retailers may stock the same products. If you find an identical item in stock elsewhere in Australia, give us the opportunity to match it.

If we can match or beat the price, it is yours. If we cannot, we will be upfront and let you know you are already getting a great deal.

Run Vault is led by Jamie, a runner just like you, along with an all star team.

Running is not just what they do, it is what they live and breathe. Every product stocked at Run Vault is carefully selected, tested through real training and racing, and chosen because it genuinely delivers on performance, comfort, and durability.

The team prides itself on offering honest, experience led advice and helping runners find the right gear for where they are at, not just what is trending.

Orders can be delivered in the way that suits each customer best, whether that is in store at East Brisbane, shipped via Australia Post, or collected around Brisbane through club runs from time to time.

If advice is needed on any products or services, the team can be contacted at shop@runvault.com.au for a chat.

Run Vault’s services do not stop at retail.

For those looking to improve their running, obstacle racing, or overall fitness, Run Vault offers personalised coaching through Run Vault Performance.

Led by Jamie and supported by a team of qualified run coaches and personal trainers, the focus is on individualised training, long term progression, and preparing athletes for their next event. Personalised coaching and event preparation are a core specialty.

Run Vault also offers run form analysis to help identify inefficiencies, reduce injury risk, and improve running economy.

To find out more or discuss which service is right for you, get in contact with the team or explore Run Vault Performance here.

Run Vault is always keen to connect with like minded individuals and organisations who share similar values and a passion for bringing health and happiness to those around them.

If you feel a partnership could deliver meaningful value to both of our communities, the team would love to hear from you.

Get in touch at admin@runvault.com.au.