We understand that it can be difficult to select the correct size for shoes or apparel, especially if it’s a brand you’re not familiar with.
To make doing business with Run Vault as easy as possible, exchanges on shoes & apparel for sizing issues will be at Run Vault’s expense**. Simply contact us via shop@runvault.com.au advising the new size required, and we will email you a PDF of a pre-paid shipping label for you to print, and then using the reusable Australia Post Flat Rate Satchel, return the incorrectly sized item/s. We will also cover the shipping of the correctly sized item/s to you.

**Please note we cannot accept exchanges, refunds or returns on sale/clearance items. Please choose sizes carefully. Shoes from our sale/clearance area may be shipped without the original box, but are all new stock**

Also note that free exchange on shoes & apparel does not apply to New Zealand orders - returns will be at the customers expense.

We aim to have your order picked, packed and shipped the same day when ordering before 2pm - orders after 2pm will ship the next business day.

All orders are shipped via Australia Post in Australia Post Satchels made from 80% recycled plastic.

We offer free shipping Australia wide on all orders over $99.

For purchases under $99 we offer flat rate shipping of $10.00 for standard delivery (2-4 days metro areas) & $15.00 express delivery (1-2 days metro areas).

Regional areas will take 2-5 days longer.

You can check Australia Posts estimated delivery times here: https://auspost.com.au/service-updates/domestic-delivery-times

INTERNATIONAL SHIPPING

Shipping to New Zealand is available at a flat rate of AUD20 converted to NZD at the current exchange rate on the day. All orders will be shipped via Australia Post standard international shipping which generally takes between 3-7 days.

Shipments sent to New Zealand are sold exclusive of GST and may be subject to import duties and taxes, which are levied once a shipment reaches your country. 

It is the responsibility of the customer to investigate the local customs costs prior to purchasing. Run Vault is not responsible for import duties and taxes.

Packages which are returned to us as a result of the recipient's failure to pay import duties and/or taxes are not eligible for a refund.